Sinclair ŠKODA Customer Promise

As always we are working to ensure your happiness and here's how we intend to do it...

Care and Consideration for You and Your Car

We will:

We will:

Provide flexibility and choice of dates and times for booking and collection
Ensure our price will be all-inclusive for the work we agree to undertake
Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

We will:

Complete the work as agreed with you
Always gain your authority if any additional work is required
Keep you informed of progress and advise you when your car is ready
Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:
- Any components that require replacing immediately
- The point at which any part of your car should be re-checked in the near future
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a Service

Ensure our invoice matches the booking price
Provide a full explanation of work completed and any charges made
Communicate clearly in an open and honest way avoiding jargon
Review the vehicle condition report and explain all work completed
Where possible, perform a walkaround of the vehicle with you
Value your feedback and will encourage you to complete our Your Opinion Counts survey so you can tell us what you liked and how we can improve further